Terms and Conditions

“Diversifolius” is a family-run nursery in the Sydney region.

We aim to grow high quality tubestock plants and sell them at affordable prices.

Although we grow most of the plants ourselves, we also source plants from other local nurseries when we cannot grow them. We only sell our plants online through our website Diversifolius.

Ordering Plants

You do not have to create an account with us to place your order, you can fill in your details and check out.

If you decide to cancel your order before it is shipped and have paid for it, a fee of $10 will be applied to cover our time in processing the sale. A refund of the remaining balance will be issued within 5 working days. Orders cannot be cancelled once they are shipped.

Plant stock levels listed on the website are accurate and are updated every time someone orders a plant.
Plant sizes may vary. We send the best plants we have available at the time.

Payments

The only way to pay is by Bank Transfer. All prices listed on the website are in Australian Dollars.

We will not pick out and pack your order for shipping until we have received your full payment. If you have submitted and paid for your order, you cannot change or add to the order. Make sure your order is complete and all of your information is entered correctly before you submit the order.

When you have placed two separate orders, they will be processed as two separate orders. We cannot combine the two orders.

We are not responsible for lost, or delayed deliveries due to inaccurate shipping details.

Shipping and Returns

Shipping

We dispatch orders at 9AM on Monday mornings to avoid your plants sitting in the box over the weekend. If you have submitted your order before 5PM on Thursday, we will process your order and send it with Australia Post on the following Monday morning. Orders after 5PM Thursday will be processed and packaged the following week for dispatch on the next Monday. Once your order has been shipped, you will receive a tracking number to track your plants from Australia Post.

We only ship to Queensland, New South Wales, Australian Capital Territory, and Victoria. We do not ship to other states or countries.

Your plants will arrive bare root wrapped in a moist paper towel so we can recycle our pots. By shaking off all the soil, it eliminates weeds, pests, and diseases introduced into your garden.

Returns

If your plants arrive in bad condition or if you have received plants that you didn’t order, let us know within 7 days of arrival. Send us photos of the plants to our email info@diversifolius.com.au. We will send you the return address; please return plants in their original condition. We will refund your money or if you prefer, we can send a replacement plant(s) to you if they are available.